1. Introduction and Acceptance of Terms
These Terms of Service (the “Terms”) govern your access to and use of the services provided by Northern WildCare Rescue Ltd. (the “Company,” “we,” “us,” or “our”), a wildlife-rescue business operating in Canada. By contacting us, booking services, permitting us to attend your property, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms, together with any written estimate, service agreement, invoice, work order, or other terms expressly agreed in writing by the Company.
If you do not agree to these Terms, you must not use our services. If you are accepting these Terms on behalf of another person or entity, you represent and warrant that you have authority to bind that person or entity.
2. Scope of Services
Northern WildCare Rescue Ltd. provides wildlife-related services, which may include any of the following, subject to applicable law, permits, seasonal conditions, and site-specific limitations:
- Wildlife removal and humane capture;
- Bird rescue and nest relocation;
- Bat exclusion and attic recovery support;
- Squirrel, raccoon, and skunk control;
- Orphaned or injured animal transport coordination;
- Property inspection and entry-point sealing guidance; and
- Wildlife prevention and habitat deterrent consultation.
Our services are intended to promote humane wildlife management and property protection. We do not guarantee that wildlife will be permanently excluded, that damage will be fully prevented, or that all entry points, infestation sources, or animal activity will be discovered during any inspection.
All services are subject to compliance with applicable federal, provincial, and municipal laws in Canada, including wildlife protection, animal welfare, public safety, and environmental requirements. Where a service requires a permit, authorization, specialized conditions, or third-party consent, the service may be delayed, modified, or declined.
3. User Obligations and Responsibilities
By engaging our services, you agree to:
- Provide accurate, complete, and current information about the property, wildlife activity, hazards, access limitations, and any known risks;
- Ensure safe access to the premises for our personnel and authorized subcontractors, including access to attics, basements, crawl spaces, roofs, utility areas, and other relevant locations;
- Disclose the presence of pets, livestock, children, vulnerable persons, hazardous substances, biohazards, structural instability, pest control chemicals, or security systems that may affect service delivery;
- Obtain all necessary permissions from property owners, landlords, condominium corporations, property managers, or other stakeholders before authorizing work;
- Follow all instructions given by the Company regarding temporary containment, sanitation, exclusion measures, repairs, monitoring, and post-service precautions;
- Not interfere with humane traps, exclusion devices, relocation materials, or other equipment installed by the Company;
- Use wildlife deterrents, repairs, and preventative measures in a lawful and safe manner;
- Promptly notify us of any injury, re-entry, further wildlife activity, or property damage believed to be related to our services.
You acknowledge that wildlife work is inherently variable and may involve unpredictable animal behavior, concealed damage, odors, waste, parasites, and health or safety risks. You are solely responsible for maintaining the property in a condition suitable for service and for addressing unrelated structural, electrical, roofing, ventilation, sanitation, or building-code issues.
4. Payment Terms and Conditions
Fees for services may be set out in a quote, estimate, service order, or invoice provided by the Company. Unless otherwise stated in writing:
- All fees are quoted in Canadian dollars (CAD);
- Estimates are based on the information available at the time and may change if site conditions, scope, access, risk, or required materials differ from what was originally disclosed;
- Additional charges may apply for emergency attendance, after-hours service, difficult access, extended labor, repeated visits, specialized equipment, disposal, repair materials, travel outside the standard service area, or work requested beyond the original scope;
- Payment is due upon completion of service unless otherwise agreed in writing;
- We may require a deposit, partial prepayment, or credit-card authorization before commencing work;
- Late payments may result in interest, collection costs, suspension of future services, or other remedies permitted by law.
You are responsible for all applicable taxes, including GST/HST and any other taxes required by law, unless otherwise stated. If a payment is reversed, disputed without valid basis, or returned for insufficient funds, you may be responsible for any associated banking fees, administrative charges, and recovery costs to the extent permitted by law.
5. Cancellation and Refund Policy
You may cancel a scheduled appointment by contacting us as soon as possible using the contact information below. Cancellations made with reasonable notice may not be subject to a fee, unless a deposit has been paid or materials, permits, travel, or special scheduling arrangements have already been incurred.
Because wildlife services often require immediate mobilization, specialized labor, and site-specific preparation, refunds are limited and assessed case by case. Unless otherwise required by applicable consumer protection law or expressly agreed in writing:
- Deposits may be non-refundable once scheduling, travel, inspection, equipment preparation, or other work has begun;
- No refund is owed for services already performed, time spent on site, completed inspections, consultations, or materials installed;
- If we are unable to complete a service due to unsafe conditions, lack of access, false or incomplete information, or your failure to cooperate, amounts paid may be retained to cover work performed and costs incurred;
- Where a refund is approved, it will be issued using the original payment method where practicable.
Nothing in these Terms limits any mandatory rights you may have under applicable law, including consumer protection rights that cannot be waived by contract.
6. Liability Limitations
To the fullest extent permitted by applicable law, Northern WildCare Rescue Ltd. shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of use, loss of revenue, loss of profit, loss of business, loss of goodwill, or loss arising from delay, wildlife re-entry, structural defects, pre-existing conditions, or acts or omissions of third parties.
Without limiting the foregoing, we are not responsible for:
- Damage caused by wildlife before, during, or after service, including hidden or progressive damage;
- Health issues, allergic reactions, bites, scratches, droppings exposure, parasites, or disease transmission associated with wildlife or contaminated areas;
- Failure of pre-existing building materials, roofing, vents, soffits, insulation, chimneys, or construction defects;
- Conditions caused by weather, flooding, fire, power loss, utility failures, or other external events;
- Acts, omissions, or negligence of property owners, occupants, tenants, contractors, or third-party repair providers;
- Consequences arising from your failure to follow instructions, maintain repairs, or implement recommended preventive measures.
Our total aggregate liability arising out of or relating to the services or these Terms, whether in contract, tort, negligence, strict liability, or otherwise, shall be limited to the amount actually paid by you to the Company for the specific service giving rise to the claim, except where such limitation is prohibited by law.
Nothing in these Terms excludes or limits liability that cannot be excluded by law, including liability for gross negligence, wilful misconduct, or bodily injury caused by the Company where such limitation would be unlawful.
7. Intellectual Property Rights
All content created, provided, or made available by Northern WildCare Rescue Ltd., including reports, inspection summaries, estimates, photographs, videos, diagrams, written recommendations, checklists, templates, logos, and service materials, is owned by the Company or its licensors and is protected by applicable intellectual property laws.
You may use such materials only for your personal or internal business purposes related to the specific service performed. You may not copy, reproduce, distribute, publish, modify, reverse engineer, or commercially exploit any of our materials without prior written consent, except as permitted by law.
If you provide feedback, suggestions, or reviews to the Company, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that feedback for business, operational, and marketing purposes, subject to applicable law and any privacy obligations.
8. Data Protection and Privacy
We collect, use, disclose, and retain personal information in connection with scheduling, service delivery, billing, customer support, safety, regulatory compliance, and business administration. This may include contact information, property details, service history, images, and communications.
We handle personal information in accordance with applicable Canadian privacy laws, which may include the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. We use reasonable safeguards to protect personal information, but no method of transmission or storage is completely secure.
We may disclose personal information where reasonably necessary to:
- Perform services or coordinate with subcontractors or suppliers;
- Process payments or prevent fraud;
- Comply with legal obligations, court orders, or lawful requests from authorities;
- Protect the safety of persons, animals, or property;
- Enforce these Terms or protect our rights and interests.
By using our services, you consent to the collection, use, and disclosure of your personal information for these purposes. For privacy questions or requests, contact us using the details below.
9. Force Majeure
We shall not be liable for any delay or failure to perform our obligations to the extent caused by events beyond our reasonable control, including but not limited to severe weather, floods, fire, ice, storms, wildlife migration patterns, disease outbreaks affecting animals or people, labour disruptions, supply shortages, transportation failures, utility interruptions, government orders, public health restrictions, civil unrest, accidents, or acts of God.
If a force majeure event occurs, we may suspend, reschedule, modify, or cancel services without liability, provided we act reasonably under the circumstances.
10. Changes to Terms
We may update or revise these Terms from time to time to reflect changes in law, operational needs, service offerings, or business practices. The updated Terms will take effect when posted, provided to you, or otherwise communicated to you, as applicable.
Your continued use of our services after the effective date of any updated Terms constitutes your acceptance of the revised Terms, except where applicable law requires additional notice or consent.
11. Applicable Law and Jurisdiction
These Terms, and any dispute, claim, or controversy arising out of or relating to them or the services, shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
You agree that the courts located in Ottawa, Ontario shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or our services, except where applicable law requires otherwise.
12. Contact Information
If you have questions about these Terms, wish to cancel a service, or need to contact us for any reason, please use the following details:
- Company: Northern WildCare Rescue Ltd.
- Address: 325 Catherine Street, Ottawa, ON K1R 5T4, Canada
- Email: [email protected]
- Phone: +1 (613) 742-9583
13. Severability Clause
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or other competent authority, that provision shall be interpreted, limited, or severed to the minimum extent necessary so that the remaining provisions remain in full force and effect. If severance is not possible, the invalid provision shall be deemed removed, and the remainder of these Terms shall continue to apply.
Northern WildCare Rescue Ltd. appreciates your cooperation and the opportunity to provide humane wildlife-rescue services in a safe, lawful, and professional manner.